MileSpend support

Get unstuck. Keep driving.

Practical answers for the moments that matter: a drive did not appear, a permission changed, a receipt will not scan, or you need a clean report.

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Beta support: include your app version and device model for a faster answer.

Start here

Most issues take less than two minutes to diagnose.

  1. 1
    Check the relevant permissionLocation, motion, camera, or notifications.
  2. 2
    Open MileSpend onceConfirm tracking is watching and complete any pending review.
  3. 3
    Send a safe report if neededWe never need your full route or receipt.
Choose a path

Find the fix for your situation.

A drive is missing

Check location, motion access, and Background App Refresh before reinstalling.

Permissions or privacy

See exactly which permissions MileSpend uses and what happens when you decline them.

Battery or heat

Use the battery checklist to keep automatic tracking reliable without unnecessary drain.

Receipt scanning

Troubleshoot camera access, OCR, and keeping receipts safely on your phone.

Reports and exports

Find your tax-ready report, choose a date range, and share only when you choose.

No internet

Core trip logging, classification, receipts, and reports are designed to work offline.

A drive is missing

First, open MileSpend and check the Trips tab. If it is still absent:

  • Set Location to Always and enable Precise Location.
  • Enable Motion & Fitness and Background App Refresh.
  • Turn off Low Power Mode for a test drive, then keep the app open for a minute after parking.
  • If you use car Bluetooth, confirm it is paired and reconnect it in MileSpend settings.

Do not delete the app before reporting the issue—local trip data can be removed with it.

Battery, heat, or tracking reliability

Automatic mileage tracking uses location and motion signals. During a first test, keep the phone cool and charged while the app learns your routine.

  • Update MileSpend and your operating system.
  • Do not force-quit MileSpend from the app switcher.
  • Remove battery optimization or restricted-background settings on Android.
  • Note when the heat or drain began, whether you were driving, and your battery percentage.

Using MileSpend offline

Core mileage records, classifications, receipts, and reports are designed to stay on your device. You can continue using them without a connection.

  • Keep using the app normally; do not clear app storage.
  • Export a report when you are ready to share it.
  • Reconnect later if a beta diagnostic report needs to be sent.

Permissions, explained

LocationDetect and record drives, including in the background.
Motion & FitnessDistinguish driving from other movement and reduce false trips.
BluetoothUse vehicle connection changes as an additional driving signal.
Camera and PhotosScan receipts or choose an existing receipt image.
NotificationsAsk for trip review or remind you about a receipt.

You can decline a permission. The related feature may stop working, but your existing local data remains available.

Receipts and OCR

For a clean scan, place the receipt flat in good light and keep all four edges visible. If the result is wrong, edit the fields before saving.

  • Allow Camera access, or use Photos to select an existing image.
  • Retake blurry, folded, or glare-heavy receipts.
  • Never email a receipt or full route unless you intentionally choose to share it.

Reports and exports

Open Reports, select Month, Year, or Custom, then filter by purpose, vehicle, client, or project. Generate the report on your phone and share it only when you are ready.

Need help with an export? Email us
Still stuck?

Send us the useful details.

Tell us what happened, what you expected, and what you already tried. Please include your device model, OS version, and MileSpend build.

Create support emailNever include passwords, full routes, or receipt images.